- info@kd-law.co.uk
- 020 7409 5134
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.
When we use your personal data, we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom), and we are responsible as ‘controller’ of that personal data for the purposes of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.
If you would like this policy in another format (for example audio, large print, braille) please contact us.
1. | Key terms |
Alternative Dispute Resolution (ADR) | A way of resolving disputes between consumers and traders that doesn’t involve going to court. Common forms of ADR are mediation and arbitration. |
Family Mediation Council (FMC) | A not-for-profit organisation that maintains a professional register of family mediators. |
Family Mediation Standards Board (FMSB) | A Board with delegated authority to advise upon and oversee the implementation of, and adherence to, the FMC’s professional standards. |
Legal Ombudsman | An independent body set up by the Office for Legal Complaints and established under the Legal Services Act to help resolve disputes between consumers and legal service providers. |
Online Dispute Resolution (ODR) | A platform provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools. |
We, us, our | KD Law Limited trading as KD Law Solicitors and Notary Public. |
Services | Legal, notarial, or other services provided by KD Law. |
Website | KD Law website – https://kd-law.co.uk |
2. | How to contact us |
Youi can contact us by post, email, or telephone. Our contact details are:
KD Law, Mayfair Point, South Molton Street, London, W1K 5RG, UK.
+44 (0) 020 7409 5134
nasreen@kd-law.co.uk
https://kd-law.co.uk
3. | How to set our your concerns |
4. | What will happen next |
5. | Referring your complaint to the Legal Ombudsman |
If we are unable to resolve your complaint within 8 weeks, or if you remain dissatisfied, then you can ask the Legal Ombudsman to consider your complaint. The Legal Ombudsman can be contacted at:
By email: enquiries@legalombudsman.org.uk
By letter: The Legal Ombudsman, PO Box 6167, Slough, SL1 0EH.
By telephone: 0300 555 0333.
Via website: www.legalombudsman.org.uk.
Please note that not all clients will be entitled to have their complaint reviewed here so please check the scheme rules for further details.
6. | Scope of the Legal Ombudsman Scheme |
The Legal Ombudsman is an independent complaint handling body that deals with complaints about poor service by lawyers and, generally, will require you to have first raised your complaint with us before they become involved.
From 1 April 2023, the time limits to refer a complaint to the Legal Ombudsman changed. You must take your complaint to the Legal Ombudsman within 6 months of receipt of our written response and no more than 1 year from the date of the act or omission; or no more than 1 year from when you should reasonably have known that there was cause for complaint.
The right to refer a complaint to the Legal Ombudsman is not open to all types of client, e.g. large commercial companies, and the Legal Ombudsman may therefore decline to deal with your complaint. Please check the Scheme Rules for further details.
7. | Alternative Dispute Resolution (ADR) |
In addition to the Legal Ombudsman, alternative complaints bodies exist (Alternative Dispute Resolution or ADR bodies) which are competent to deal with complaints about legal services should all parties agree to use such a scheme.
You may access the list of ADR bodies on the European Commission’s website (www.ec.europa.eu/consumers/odr). Please note that many of the ADR bodies are industry specific and are not appropriate for dealing with complaints of this nature.
We are not required to and have chosen not to adopt an ADR process because we consider the service offered by the Legal Ombudsman to be the most appropriate means of resolving complaints about legal services.
8. | Online Dispute Resolution (ODR) Platform |
If we are unable to resolve your complaint and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to an approved ADR provider in the UK via the EU ‘ODR platform.’
The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only i.e. where you have instructed us for purposes outside of your trade or business. The website address for the ODR platform is: http://ec.europa.eu/odr.
Please note however that the ODR platform only transmits disputes to ADR bodies which are approved under European Law, and these do not currently include the Legal Ombudsman’s Scheme.
9. | Family Mediation Council (FMC) |
This complaint procedure applies if your complaint relates to breaches of the Family Mediation Council’s Codes of Practice or Standards Framework that occurred within the last 3 months.
In addition, you are entitled to request a mediation of your complaint if both you and your mediator wish this to proceed.
10. | Family Mediation Standards Board (FMSB) |
If we are unable to resolve your complaint and it relates to breaches of the Family Mediation Council’s Codes of Practice or Standards Framework you may ask the FMSB to consider your complaint if certain criteria are met. Further detail and information relating to how you may ask the FMSB to consider your complaint can be found at www.familymediationcouncil.org.uk.
Please note that you may complain to the FMSB if you have exhausted our complaint procedure in the last three months or if your complaint has not been responded to.
Last updated: July 2025
